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Returns Policy

We want you to be completely delighted with every purchase you make from Georgegroves.com. All items - except earrings (or jewellery sets which include earrings) and body jewellery for hygiene purposes - can be returned or exchanged provided they are in their original condition. 

If you are not completely satisfied with your purchase, please email us at sales@georgegroves.com explaining why you wish to return or exchange the item. You will then receive an email within 24 hours with a unique Returns Authorisation Code and instructions on how to proceed. Please do not return the item until you have received this email and your Returns Authorisation Code from georgegroves.com.

Please note that every possible quality control method is used to control shrinkage. Because of the various methods of cleaning and handling of garments we do not guarantee against shrinkage and cannot accept responsibility for the condition of any clothing after washing or cleaning.

Please note that items cannot be returned unless they are in their original condition, and within 14 days of the original purchase date. Please include the original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full refund will be issued on receipt. If the item is not returned in its original condition and is unsaleable we will be unable to authorise a refund, and the item will be returned to you.

The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. This does not affect your statutory rights *Note: All products are checked thoroughly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing make-up, perfume or a deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please e-mail sales@georgegroves.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from georgegroves.com, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to sales@georgegroves.com, or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Return Postage

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. If the item you received is faulty or is not what you originally ordered, please e-mail sales@georgegroves.com quoting your order number, your name and address, and details of the product. You will then be advised on how to proceed with the return. This returns policy does not affect your statutory rights.

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